Your website is online.
But is it working?

A website can look perfectly healthy and still let people down. Usually in the places that matter most.

The frustrating part? You might not find out until someone complains, or the enquiries go quiet.

The page loads

What you see.

A neat contact page. A working link.
Everything where you left it.

The message won’t send

They fill it in. Press send. Try again.
Then close the tab.

Someone has a question, wants a quote or is ready to book. They write it all out. The message never gets through.

You see an empty inbox. They see a business that’s difficult to reach.

They’ve chosen what they want and entered their details. But the last button doesn’t respond, or the page keeps sending them back.

You can’t fix a checkout problem you don’t know about.

A booking link, a download, the next step in a sign-up. It might work on your laptop and fail on someone else’s phone.

A few frustrated clicks can be the only clue that something is wrong.

Illustrations of common website problems, not reports from real customers.

It isn’t their job to troubleshoot your website. Most people are simply trying to buy something, get in touch or finish a task.

Patrolo notices signs that they’re struggling and asks a short, well-timed question. A chance to explain, before the moment is lost.

And you shouldn’t need to become a monitoring expert to look after a website.

Patrolo brings the problem back into everyday words: where it happened, what the visitor was trying to do and what got in the way.